Home → Generative AI
Contact Center
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Conversational AI
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Big CX News from Salesforce, Google, Microsoft & Zoom
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Customer Data Platform
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
