Latest Generative AI News

CRM & Customer Data Management

HubSpot Has Rebuilt Its Funnel, and It’s Working

Customer Analytics & Intelligence

AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

CRM & Customer Data Management

10 Agentforce Case Studies, and What We Learned from Them

Customer Analytics & Intelligence

Top Business Intelligence Companies in 2025

Contact Center & Omnichannel​

Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”

Customer Engagement Platforms

10 Brands That Used Generative AI to Transform Customer Experiences

CX TV

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

CRM & Customer Data Management

15 Use Cases for Generative AI in Marketing

CX TV

Agents in Action: Moving from Chatbots to Real Operational Impact

Contact Center & Omnichannel​

Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Contact Center & Omnichannel​

Is Your Approach to Dirty Data Killing Your AI Implementation?

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

Contact Center & Omnichannel​

10 Agentic AI Use Cases for Contact Centers