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Contact Center
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
New Virginia State Law Puts Real Guardrails on AI in Customer Support
Conversational AI
What Does AI Really Mean for Enterprises? A Miratech Perspective
Customer Data Platform
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
CRM
The Forrester Wave for CRM Software 2025: Top Takeaways
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
