Home → Generative AI
Contact Center & Omnichannel
The 3 Customer Service Technologies of the Future
CRM & Customer Data Management
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Event News
Zoom Unveils Game-Changing Innovations at Zoomtopia 2023
Diabolocom Acquires Phedone in GenAI Push
Customer Analytics & Intelligence
Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls
AWS Shares the Latest Generative AI Use Cases for Amazon Connect
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
SAP Launches Generative AI Copilot “Joule”
11 Five9 Contact Center Features for Incredible CX
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
What Is Zoom Revenue Accelerator? Revamping Sales IQ
