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Contact Center
11 Five9 Contact Center Features for Incredible CX
Customer Data Platform
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
What Is Zoom Revenue Accelerator? Revamping Sales IQ
Why AI Is In Danger Of ‘Shiny New Object Syndrome’
AI Customer Service Fears and Their Solutions
Workforce Engagement Management
Knowledge Management: Why Generative AI is the Key to Enriching the Customer Experience
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The Role of Artificial Intelligence in Recent Customer Service Layoffs
Generative AI in the Contact Center: The Risks and Rewards
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Humans and Artificial Intelligence in Harmony for Healthcare
Gartner: These Three Technologies Will Transform Customer Service By 2028
