Generative AI for Contact Center Agents: Demos and a Discussion

CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual

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Published: December 7, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell introduces a demo of Zendesk’s new generative AI solutions for contact center agents – live and virtual.

He then speaks to Teresa Anania, SVP of Customer Experience at Zendesk, to dive deeper into new tech.

In doing so, they consider:

  • The customer response to the new GenAI solutions
  • How easy are they to deploy?
  • The security precautions Zendesk has taken
  • More benefits of the technology
  • What comes next?

Learn more about Zendesk’s new GenAI capabilities by visiting Zendesk here.

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