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Contact Center
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
CRM
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real
Conversational AI
Cognigy Releases Knowledge AI Contact Center Solution
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
NICE Enlighten AI Review: Generative AI in CCaaS
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
NICE Reveals Huge Customer Wins
Customer Data Platform
Qualtrics’ AI Insights Tools Become Generally Available
CX TV
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
It’s time to rethink conversational AI
Why Have We Stopped Chatting with Chatbots?
10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
