Home → Generative AI
Contact Center & Omnichannel
Why AI Is In Danger Of ‘Shiny New Object Syndrome’
AI Customer Service Fears and Their Solutions
Workforce Engagement Management
Knowledge Management: Why Generative AI is the Key to Enriching the Customer Experience
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The Role of Artificial Intelligence in Recent Customer Service Layoffs
Generative AI in the Contact Center: The Risks and Rewards
Customer Analytics & Intelligence
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Humans and Artificial Intelligence in Harmony for Healthcare
Gartner: These Three Technologies Will Transform Customer Service By 2028
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
CRM & Customer Data Management
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real
Cognigy Releases Knowledge AI Contact Center Solution
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
