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Customer Data Platform
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Conversational AI
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
CRM
18 Use Cases for Agentic AI in Customer Experience
Contact Center
Where Should I Start with Contact Center GenAI?
A Chatbot’s Journey from Frustration to Enlightenment
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Voice of the Customer
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Microsoft & SAP Make Copilot & Joule Co-Operative
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
