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Contact Center & Omnichannel
Big CX News from Google, Cisco, HubSpot, & Pega
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
