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Customer Analytics & Intelligence
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Contact Center & Omnichannel
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
CRM & Customer Data Management
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
20 Excellent Use Cases for a Contact Center Virtual Assistant
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
