Home → Generative AI
CRM
Microsoft & SAP Make Copilot & Joule Co-Operative
Contact Center
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
RingCentral Migrates its Agents Away from NICE-Powered Platform
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Conversational AI
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
