Home → Generative AI
CRM & Customer Data Management
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Customer Analytics & Intelligence
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
Contact Center & Omnichannel
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
7 Best Practices for Contact Center AI in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
18 Use Cases for Agentic AI in Customer Experience
Where Should I Start with Contact Center GenAI?
A Chatbot’s Journey from Frustration to Enlightenment
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
