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CRM & Customer Data Management
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
AI & Automation in CX
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Contact Center & Omnichannel
Stop CCaaS Migration Blunders Before They Cost Millions
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
Service Management & Connectivity
Less Tech, More Flow: Why Orchestration Is the New CX Power Move
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
