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Contact Center & Omnichannel
Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
Forrester’s Customer Experience Predictions for 2026
CX TV
The Gritty Truth About AI Voice Agents & Human Empathy
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
The Mobile CX Gap Costing Enterprises Millions
