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Contact Center & Omnichannel
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Event News
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Marketing & Sales Technology
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Avaya Lays Off 30% of Staff at Key India Hub, Reports
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
