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CRM & Customer Data Management
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Workforce Engagement Management
Why Are So Many Contact Center Auto-QA Projects Failing?
Contact Center & Omnichannel
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
BT and Infobip Aim to Unify the Contact Center Space
