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Contact Center & Omnichannel
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
Marketing & Sales Technology
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Customer Engagement Platforms
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Who Leads the CCaaS Space in 2025?
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Why AI Buying Takes Too Long – and How to Speed It Up
Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Event News
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
