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Marketing & Sales Technology
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Event News
The Women in CX UnConferences Return in Fall 2025
Contact Center & Omnichannel
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Customer Analytics & Intelligence
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
The Future of Agentic AI: What’s Next for Contact Centers
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
