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CRM & Customer Data Management
10 Agentforce Case Studies, and What We Learned from Them
Contact Center & Omnichannel
Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025
Customer Analytics & Intelligence
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
What is Conversational AI? Inside the AI Revolution Reshaping Contact Centers and CX Platforms
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Workforce Engagement Management
Top Workforce Engagement Management Software: The Secret to Great EX
The Top Contact Center Security and Compliance: Key Players in 2025
What Is Voice of the Customer? How to Operationalize Feedback Across the Enterprise
CRM vs. ERP: How Do They Differ, and Do I Need Both?
What Is CPaaS? A Definition, Use Cases, and Top Providers
Big CX News from Zendesk, AWS, Microsoft, & Zoho
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
