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CRM & Customer Data Management
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Contact Center & Omnichannel
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
5 Pitfalls to Avoid when Picking your CCaaS Provider
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
