Home → Help Desk Software
Contact Center & Omnichannel
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Customer Engagement Platforms
Top Loyalty Management Software Vendors Improving Retention in 2025
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
