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Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
AI & Automation in CX
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
Workforce Engagement Management
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Security, Privacy & Compliance
Misconfigured Software at Petco Exposes Sensitive Customer Data
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
