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Marketing & Sales Technology
5 Things To Do Before You Buy Your Next Martech Tool
Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers
Big CX News from Salesforce, AWS, Coupang & IBM
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
The 2026 CX Trends Every Enterprise Should Act On
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Security, Privacy & Compliance
Misconfigured Software at Petco Exposes Sensitive Customer Data
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
