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Contact Center & Omnichannel
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications
Event News
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
5 New Customer Expectations for 2025 (and How to Outpace Them!)
