Latest Help Desk Software News

Contact Center & Omnichannel​

Not ‘One and Done’: CX Needs Flexible, Future-Proof AI

CRM & Customer Data Management

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Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

CRM & Customer Data Management

The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications

Event News

Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

Contact Center & Omnichannel​

HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Customer Engagement Platforms

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

Contact Center & Omnichannel​

How to Test Contact Center Virtual Agents In 2025

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements