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Contact Center & Omnichannel
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Customer Analytics & Intelligence
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
CRM & Customer Data Management
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
SAP Sapphire 2025: The Top 10 Announcements
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
How Big Is the Digital Experience Platform (DXP) Market? An Inside Look
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
The Top Digital Experience Platform (DXP) Providers in 2025
