Latest Help Desk Software News

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

Contact Center & Omnichannel​

The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

Contact Center & Omnichannel​

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Contact Center & Omnichannel​

Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions

Contact Center & Omnichannel​

Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support

Customer Analytics & Intelligence

Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)

Customer Analytics & Intelligence

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live

Contact Center & Omnichannel​

The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025

Contact Center & Omnichannel​

Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

Customer Analytics & Intelligence

EUDI, Digital Wallets, and e-Boks: A New Era of Secure Identity Management

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

Event News

Introducing the Judges for the CX Awards 2025

Contact Center & Omnichannel​

Smart from the Start: Why AI is the Core of the Modern Contact Center