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Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Contact Center & Omnichannel
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
CRM & Customer Data Management
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
EUDI, Digital Wallets, and e-Boks: A New Era of Secure Identity Management
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Event News
Introducing the Judges for the CX Awards 2025
Smart from the Start: Why AI is the Core of the Modern Contact Center
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
