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CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
AI & Automation in CX
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Laying the Building Blocks for Scalable AI and Automation in CX
The Predictive CX Playbook: Using AI to Stay One Step Ahead of Your Customers
Marketing & Sales Technology
How to Use Data Analytics to Stop Customer Churn
Why CX Teams Still Aren’t Ready for Machine Customers
The CEO’s Guide to Unified Customer Experience – When Marketing, Sales & Service Finally Connect
Service Management & Connectivity
How Leading Telcos Use Journey Orchestration to Cut Churn
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
