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Contact Center & Omnichannel
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Customer Analytics & Intelligence
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Workforce Engagement Management
11 Ways to Reduce Average Handling Time (AHT) in 2025
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
Event News
Enterprise Connect Heads to Las Vegas in 2026
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
CRM & Customer Data Management
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
NICE Mpower: What’s Included, & How Much Does It Cost?
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
The Latest BIG News from ServiceNow, Mitel, Google, & Genesys
