Latest Help Desk Software News

Contact Center & Omnichannel​

Your First Steps with Agentic AI in Customer Service

Contact Center & Omnichannel​

NICE Enlighten AI: Features, Benefits, & Pricing

Customer Analytics & Intelligence

The Future of Visual Intelligence in Customer Support

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

6 Emerging AI Threats to Contact Centers (and How to Combat Them)

Contact Center & Omnichannel​

Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Genesys Brings New AI Solutions to Contact Center Supervisors

Workforce Engagement Management

11 Ways to Reduce Average Handling Time (AHT) in 2025

Contact Center & Omnichannel​

Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center

Contact Center & Omnichannel​

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

Cisco Announces a Slew of AI Innovations for Its Webex Contact Center