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AI & Automation in CX
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
How Hybrid AI Fixes Generative AI’s Enterprise Accuracy Problem
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Turn QA Insights into Real CX Strategy
Uncategorized
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Security, Privacy & Compliance
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
