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AI & Automation in CX
Laying the Building Blocks for Scalable AI and Automation in CX
The Predictive CX Playbook: Using AI to Stay One Step Ahead of Your Customers
Marketing & Sales Technology
How to Use Data Analytics to Stop Customer Churn
Why CX Teams Still Aren’t Ready for Machine Customers
The CEO’s Guide to Unified Customer Experience – When Marketing, Sales & Service Finally Connect
Service Management & Connectivity
How Leading Telcos Use Journey Orchestration to Cut Churn
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
