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CRM & Customer Data Management
Salesforce Expands Service Cloud with Employee Service
Contact Center & Omnichannel
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
QA Automation – How Far Can We Push AI?
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Where Should I Start with Contact Center GenAI?
Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up
5 Customer Experience Trends for 2025 & Beyond
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
Customer Analytics & Intelligence
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
A Chatbot’s Journey from Frustration to Enlightenment
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
