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Contact Center & Omnichannel
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
CRM & Customer Data Management
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Harnessing the Power of Data in Contact Centers
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
CX TV
Contact Centers! Are You Ignoring the Elephant In the Room?
