Home → Hybrid Work
Contact Center
Zoom Lands a 2,000-Seat Contact Center Deal
CX TV
CX Predictions for the Remainder of 2023
The AWS-RingCentral Partnership Is a Big Win for Amazon Connect
The Webex Contact Center Is Now Available to Microsoft Teams Users
Zoom to Lay Off 15 Percent of Staff, Amidst Enterprise Growth
Workforce Engagement Management
Contact Center Agents Are Avoiding New Tech – Gartner
CRM
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
Video-Enabling Your Contact Center In Five Steps
Customer Data Platform
The Latest On the Layoffs at Microsoft, Google, and Amazon
7 Ways to Optimize Your WFH Contact Center
How Secure Is Your Contact Center?
How Can Microsoft Teams Improve My Contact Center? – CX Today Roundtable
Loyalty Management
The Metaverse, Web 3.0, and Crypto to Take a Back Seat in 2023
Google Teases New Contact Center Innovations for ChromeOS
Voice of the Customer
Customer Experience Trends 2023 and Emerging Tech: Expert Round Table
How to Make the Green Contact Center a Reality
