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Contact Center & Omnichannel
BIG CX NEWS from 8×8, RingCentral, and Genesys
Hybrid Working: Overcoming Contact Centre Leaders’ Concerns
Workforce Engagement Management
RingCentral: 25% Will Look for New Job if Forced Back to Office
Sift Partners with UKG to Help Navigate the Hybrid Workplace
CRM & Customer Data Management
Microsoft Dynamics vs SAP: Which CRM?
Amazon Connect vs Genesys Cloud: Omni-Channel Conversations
ControlUp Employee Experience Management Raises $100mn
Aircall: How Businesses Can Maintain Customer Service During Disruption
NICE Real-Time Speech Analytics Review: Faster Performance
Uncategorized
SAP and Qualtrics Launch Concur Experience Optimiser
74% of WFH Agents Concerned They’re Being Monitored
Calabrio: Agent Well-Being & the Health of the Contact Centre 2021
75% of Businesses to Invest in Hybrid Models in 2022
Monitoring Remote Agent Experience with Nectar’s Endpoint Client
Talkdesk Agent Assist Review: AI Assistance
Talk Talk Poll Finds Over Half of Agents More Productive WFH
