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Contact Center
Convergence: Why UC and CX Are Merging
Big CX Update
Big CX Update with UJET
CX TV
A Microsoft Teams Contact Center: How Can I Enhance My Voice and IM Channels?
UJET Integrates Its CCaaS Platform with Microsoft Teams
Bringing Modern Contact Center Capabilities to Microsoft Teams
Microsoft Invests in Builder.ai to Streamline Business App Development
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
CRM
Microsoft Releases New XR Tools for Dynamics 365 Guides
ComputerTalk vs. Genesys vs. NICE: The Battle of the Microsoft Teams CCaaS Integrations
The Webex Contact Center Is Now Available to Microsoft Teams Users
What Happened to the Microsoft Digital Contact Center Platform?
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
How Can Microsoft Teams Improve My Contact Center? – CX Today Roundtable
Integrating Microsoft Teams With the Contact Centre: What Are My Options?
Microsoft Makes It Easier to Integrate Teams With a CRM
