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Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
Canada Revenue Agency Rehires Service Agents After Complaints
Customer Analytics & Intelligence
How Government Agencies Can Balance AI Innovation with Security and Trust
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
EUDI, Digital Wallets, and e-Boks: A New Era of Secure Identity Management
Uncategorized
UK Government Proposes Double Compensation for Poor CX
8×8 Brings AI Support to UK Elections
How New CX Tech and Processes Improved This Police Force’s Response Times
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
WhatsApp Business Removes Facebook Account Requirements
