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AI & Automation in CX
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
Canada Revenue Agency Rehires Service Agents After Complaints
Customer Analytics & Intelligence
How Government Agencies Can Balance AI Innovation with Security and Trust
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
EUDI, Digital Wallets, and e-Boks: A New Era of Secure Identity Management
Uncategorized
UK Government Proposes Double Compensation for Poor CX
8×8 Brings AI Support to UK Elections
How New CX Tech and Processes Improved This Police Force’s Response Times
