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CRM & Customer Data Management
Salesforce to Acquire Unified Omnichannel Retail Platform
Customer Analytics & Intelligence
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Uncategorized
Dynamic Pricing: The New Enemy of Customer Experience?
Event News
CX highlights from NRF ’24
Customer Engagement Platforms
How You Can Avoid Customers Changing Their Minds
HubSpot, TikTok Team Up for CRM Leads on Social Media
Contact Center & Omnichannel
Achieving Competitive Differentiation Through Retail Logistics Innovation
Can Micro-Stores Help Retailers Improve CX and EX?
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
WhatsApp Business Removes Facebook Account Requirements
Meta Expands WhatsApp Customer Buying Journeys into Singapore
SAP Doubles Down on Its Customer Experience Business
A Look Into The Smart Retail Tech Expo 2023
The Smart Retail Tech Expo 2023 Returns With Many Exciting CX Innovations on Display
Google, Samsung, and Lenovo Make Moves to Improve Retail Experiences
Weathering the “Perfect Storm” In Retail
