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Conversational AI
Is Your Chatbot GDPR Compliant? Cyara Offers a Free Test to Find Out
Contact Center
Twilio Falls Victim to a Phishing Attack
Workforce Engagement Management
Flexible Working and Data Security – Yes, You Can Have Both
Customer Data Platform
Data Studio Is Now a Google Cloud Service
Northwell Health Teams Up with Google Cloud
Pindrop Partners with Odigo
Teleperformance UK Partners with PCI Pal
‘BYOD Should be Part of Every Contact Centre Offering’
Pindrop Releases New Customer Authentication Features
Verint Teams Up with Intelligent Voice on Compliance Oversight
6 Ways to Strengthen Customer Authentication
CRM
6 Leading Customer Data Platforms for 2022
Making Sense of the ‘Near-Human’ Google Duplex
Pindrop Partners With Google Cloud
Want to Move on from Security Questions? Here’s How
PCI Pal Teams Up with Odigo
