Home → Security and Compliance
Contact Center
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
CRM
The Big Cisco-ServiceNow Partnership: A Closer Look
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Conversational AI
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
Customer Data Platform
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
6 Emerging AI Threats to Contact Centers (and How to Combat Them)
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
What to Consider When Choosing an On-Prem or Private Cloud Solution
