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Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
CRM & Customer Data Management
How to Find the Best Salesforce Partner in 2025
Unlimited Possibilities for Service Providers in Conversational AI
Managing a Multi-OEM Contact Center: The Challenges & Solutions
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Salesforce Completes Spiff Acquisition
