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Contact Center
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Zoomtopia 2024: The Analyst Hot Takes
CRM
Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future
CX TV
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
The State of CX 2024 Report: Key Takeaways
6 Reasons to Invest in Innovative CCaaS Platforms This Year
The Top 8 CCaaS Trends Worth Watching This Year
The Zoom Contact Center Is Now Available on the AWS Marketplace
Top Tips: How to Meet Evolving Contact Center Requirements
Revolutionizing Telecom: Global CX Disruptions
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Customer Data Platform
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers
