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Contact Center
The Zoom Contact Center Is Now Available on the AWS Marketplace
Top Tips: How to Meet Evolving Contact Center Requirements
Revolutionizing Telecom: Global CX Disruptions
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Customer Data Platform
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Power Moves: Redefining CX with Dynamic Porting & Implementation
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
CRM
Zoho Gives Customer Operations a Center Point with CRM for Everyone
