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CX TV
3 Ways Customer Journey Mapping Goes Wrong – and What High-Performing CX Teams Do Instead
Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Customer Analytics & Intelligence
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Contact Center & Omnichannel
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Stop Blaming Agents: The Real Culprit Behind Poor CX
Why Voice Alone Can’t Deliver Modern Product Support
Why Legacy CCaaS Pricing Is Broken and What’s Next
When AI Sounds Human: What It Means for the Future of Customer Service
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
CRM & Customer Data Management
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Uncategorized
Is NPS Really BS? Another Study Suggests So
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
