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Contact Center & Omnichannel
COPC Customer Experience Standard Updated to 7.0
Tegria, Cedar Ally on Healthcare Financial Experience
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SPLICE Software Launches Survey Platform Thrive
Vyopta Updates Offering for Helpdesk Teams
Report: 75% Offer Support Outside Business Hours
Customer Engagement Platforms
Wildfire Raises $15mn for Reward and Loyalty Platform
Marketing & Sales Technology
AnyRoad Debuts Field Marketing Data Collection Solution
SQUIRE Raises $60mn for Barbershop CRM and POS
Survey Reveals State of Human Experience in Workplace
Culture Amp Employee Experience Platform Raises $100mn
How to Improve EX Using WFO
AS Roma, Zytara Labs Partner on Blockchain Experiences
Thought Industries Grows Customer Education Platform
Talent Firm iCIMS Debuts Automated Video Experiences
7 Ways Business Intelligence Influences Agent Experience
Google Cloud Launches Retail Search Solution