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Contact Center & Omnichannel
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Customer Analytics & Intelligence
Kakapo Systems Release New Live Call Analytics Experience for BroadSoft
Reading Between the Lines of Your Conversations – Explaining Kono
All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets
Avaya Ava: Customer-Focused and Communication-Oriented
West Completes Their Acquisition of Flowroute
Introducing OpenScape Contact Centre for Agile and Enterprise CC
Amazon Polly: Transforming Text into Speech
Exploring the X in Customer Care with 8×8
Going Beyond Call Centre Analytics with Kakapo Systems
Migrating your Business to Cloud-Based Call Analytics
NICE Expands on Amazon Lex’s Self-Service Capabilities
NICE inContact CXone Spring 2018 Release Introduces Omnichannel CX Insights
IPCortex Updates Keevio and Strengthens Contextual Comms
Genesys Salesforce Integration Improves Omnichannel Routing
