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Contact Center
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
Loyalty Management
Supporting Vulnerable Customers Through the Energy Price Cap Increase
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
Utilities Case Study in Focus: Superior Propane, Avaya and Calabrio
The State of CX in the Utilities Landscape in 2022
8 Insightful Utilities Case Studies to Read in 2022
Top CX Vendors Majoring in Utilities in 2022
Is It Time to Rethink Priority Customer Programmes?
PCI Pal Strengthens Partnership with Talkdesk
ProcedureFlow Partners with Skewb to Transform CX in Utilities
Customer Data Platform
Northumbrian Water Group Creates an AI Model to Predict CSAT
Conversational AI
Plum Voice Launches AI Fusion
Northern Powergrid & Content Guru to Boost CX for 8M Customers
Kaleyra Acquires Cloud-based Audio & Video Firm Bandyer
How AI Removed Traditional Contact Centre Trade-Off
Customer Service Quality Plummets amid the Pandemic
