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Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Contact Center
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
Enghouse Acquires Mediasite from Sonic Foundry
CRM
Rumoured Adobe Acquisition Could Shake Up Video In CX
Zoom Crowned King of UC at UC Awards; Is CCaaS Next?
How Does Improving Your FCR Rate Improve Your Bottom Line?
Growth Will Be the Indicator of Masarek’s Success at Avaya
Avaya Discusses Roadmap Developments and Priorities for 2024
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Workforce Engagement Management
Enhancing Employee Experiences Is as Easy as 1-2-3
Video Will Continue to Change Contact Center Experiences. Here’s How.
