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Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
CRM & Customer Data Management
HubSpot Increases Customer Base With Multi-Hub Strategy
Contact Center & Omnichannel
Contact Center Economics in the Age of Voice AI: An Inside Look
Why Outdated WEM Practices Are Holding Back Your Contact Center
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
Explainer: Reducing Time To Resolution with CX Automation
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
When AI Sounds Human: What It Means for the Future of Customer Service
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
