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Conversational AI
Yellow.ai’s Own AI Chatbot Got Tricked Into Generating Malicious Code
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Contact Center
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
When AI Sounds Human: What It Means for the Future of Customer Service
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Are We Entering a New, AI-Powered Contact Center Era?
The Contact Center of Tomorrow Starts With Data
6 Helpful Tools to Build AI Agents That Actually Work
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
AI’s New Role: From Job Threat to Agent Co-Pilot
