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Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Contact Center & Omnichannel
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
When AI Sounds Human: What It Means for the Future of Customer Service
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Are We Entering a New, AI-Powered Contact Center Era?
The Contact Center of Tomorrow Starts With Data
6 Helpful Tools to Build AI Agents That Actually Work
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
The Future of Agentic AI: What’s Next for Contact Centers
Marketing & Sales Technology
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
