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Customer Analytics & Intelligence
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Contact Center & Omnichannel
Choosing The Best AI Provider for Your Contact Center
Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Should You Look for in a Contact Center Virtual Agent?
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Next Generation Virtual Agent: An Inside Look
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
