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Conversational AI
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Contact Center
Contact Centers in 2025: How to Build Next Year’s Success Today
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Voice Cloning Tech Is Breaking Customer Authentication Systems
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
CRM
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Essential Technologies Shaping the Future of Contact Centers
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Bringing Vision to Customer Support: A New Era in CX with TechSee
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features