Home → Virtual Agent
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Contact Center & Omnichannel
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Google Launches an AI Agent That Will Call Customer Service for You
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
10 Conversational AI Providers to Watch Out for in 2025
7 Best Practices for Contact Center AI in 2025
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
CRM & Customer Data Management
18 Use Cases for Agentic AI in Customer Experience
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Where Should I Start with Contact Center GenAI?
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Contact Centers in 2025: How to Build Next Year’s Success Today
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Voice Cloning Tech Is Breaking Customer Authentication Systems
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
