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CRM
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
Contact Center
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Conversational AI
Contact Center Virtual Agents: Trends, Best Practices, & Providers
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Kore.ai Announces a Conversational AI Platform for the Midmarket
Big CX News from NICE, Salesforce, Gamma & SAP
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
Meet Your Customers Where They Are, But Don’t Always Keep Them There
