Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Inside the future of customer experience—how Talkative is redefining AI-driven solutions for contact centers

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Published: January 27, 2025

Rhys Fisher

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CX Today’s Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative, as they discuss the role of generative AI (GenAI) in the customer experience space.

The conversation dives deep into the power of AI copilots, virtual agents, and the transformative role of GenAI in shaping contact center strategies.

If you’re curious about leveraging cutting-edge AI to improve CX, this is a must-watch.

Highlights include:

  • Debunking AI Myths: Felix addresses misconceptions about GenAI in CX, balancing hype with practical insights
  • AI Beyond Chatbots: Discover how Talkative is utilizing AI across voice, video, and multi-channel platforms to enhance customer interactions
  • Optimizing Human-AI Collaboration: Learn the importance of co-pilots and the evolving role of agents in a tech-augmented workspace
  • Real-World Impact: Felix shares compelling case studies, including a UK retailer achieving 80% chatbot containment rates and a hospitality group reducing call wait times by 30%

Visit Talkative’s website to learn more about their cutting-edge GenAI chatbot solutions.

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