Home → Virtual Agent
CRM & Customer Data Management
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Customer Analytics & Intelligence
Kore.ai Announces a Conversational AI Platform for the Midmarket
Big CX News from NICE, Salesforce, Gamma & SAP
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Contact Center & Omnichannel
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
Meet Your Customers Where They Are, But Don’t Always Keep Them There
Salesforce Teases a New “Agentforce Platform” for Customer Support
Google Demonstrates How to Build and Deploy GenAI Agents
CX TV
TechStyleOS Retells Its Digital CX Transformation, Shares Key Learnings
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
