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Conversational AI
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
20 Excellent Use Cases for a Contact Center Virtual Assistant
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Loyalty Management
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
CRM
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Contact Center
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
