Home → Virtual Assistant
CRM
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Contact Center
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Google Launches an AI Agent That Will Call Customer Service for You
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
Conversational AI
Telefónica Tech Targets Customer Service with New GenAI Platform
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
20 Excellent Use Cases for a Contact Center Virtual Assistant
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Loyalty Management
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
