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Contact Center & Omnichannel
Your Next Customers Will Be AI. Are You Ready?
Customer Analytics & Intelligence
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Why Agentic AI Isn’t Always the Answer
CRM & Customer Data Management
Zoho Zia Agents: What Are They, and What Can They Do?
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
