Home → Virtual Assistant
CRM & Customer Data Management
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Contact Center & Omnichannel
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
SAP Introduces AI Agents That Collaborate Across Business Functions
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Big Salesforce-NVIDIA Announcement: A Closer Look
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
