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Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
Contact Center
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
The Big Salesforce-Workday Announcement: A Closer Look
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Agent Assist: Use Cases, Benefits, & Providers
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
CRM for Customer Service: AI, Other Trends, & Providers
Verint Scores $13 Million Deal with Fortune 25 Brand
