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Contact Center
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
CRM
CRM for Customer Service: AI, Other Trends, & Providers
Verint Scores $13 Million Deal with Fortune 25 Brand
CX TV
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
Voice of the Customer
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
ServiceNow Teases GenAI-Powered Customer Service Avatars
Conversational AI
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Why Aren’t Customer Service Teams Ready for Machine Customers?
Workforce Engagement Management
Alvaria Builds a Workforce Engagement Management Innovation Lab
The Salesforce Einstein Copilot Is Now Generally Available
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
