Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri

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Published: October 25, 2024

Tom Wright

CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri. In this session we discuss the following:

1) How AI is driving Cisco’s CX strategy
2) New features including context summaries and suggested responses
3) The new Agent Wellness solution

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