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CRM Reviews
Zendesk vs HubSpot: Battle of the SaaS Giants
Conversational AI
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Contact Center
Gartner: 20 Percent of Contact Center Traffic Will Come from Machine Customers by 2026
CRM
Hubspot Is Downsizing by 7 Percent. Here’s Why
Where Should You Apply Conversational AI?
Where Will Voice Fit Into Future CX Strategies?
Customer Data Platform
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
Microsoft Ups the Ante On Conversational AI
Secrets of Great Conversation Design: Setting Your Virtual Agent Up for Success
Workforce Engagement Management
Gartner: Bots Will Cut Contact Center Agent Labor Costs By $80BN In 2026
The Hottest Trends in Helpdesk Technology for 2022
4 Intelligent Virtual Agent Misconceptions That Must Be Busted
Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings
Building a Next Generation Virtual Agent
Making Sense of the ‘Near-Human’ Google Duplex
Five9 Teases New Agent Assist Capabilities
