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AI & Automation in CX
How Not to Break Your Agent Assist Before It Even Launches
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Agentic AI That Adds Up: How to Win Over the CFO
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Security, Privacy & Compliance
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
Customer Analytics & Intelligence
What Is Customer Feedback Management?
CX TV
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
Contact Center & Omnichannel
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
