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Pairing Customer Feedback Strategies with Right Communications Channels
Qualtrics Release Tools to Detect Customer Emotion, Effort, and Intent
Contact Center & Omnichannel
Embrace the New Metrics of a Modern Contact Centre
Customer Analytics & Intelligence
Press Ganey to Acquire Forsta and Accelerate Healthcare Innovation
Sabio Group: Improving CX with People-first Approach
AnyRoad Launches Self-Service Analytics Solution
ServiceNow, Qualtrics Partner on Experience Personalisation
Webhelp: 48% GB Adults Christmas Shop Mostly Online
Adobe to Acquire ContentCal and Enhance its VoC Capabilities
Forsta and Phebi.AI Partner on Voice Emotion Analysis
Sabio Group Strengthens Presence in Spain with New Appointment
aytm Launches Automated Shelf Impact Testing Product
Medallia Acquires Fields Healthcare Research
Chattermill: CX Leaders Point to Highest Ever Customer Expectations
Jotform Launches No-Code Form Solution
New Stor.ai Data Analytics Suite Helps Grocers and CPGs
