Home → Voice of the Customer
Service Management & Connectivity
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Contact Center & Omnichannel
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Who Leads the CCaaS Space in 2025?
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Big CX News from Verint, Accenture, Google & Avaya
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Cisco Confirms Two $1BN+ Megadeals, Including Webex
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
How to Spot AI That Delivers: A Buyer’s Guide
Customer Experience Management: Trends, Tips, & Tools
The Top VoC Solutions to Explore in 2025
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
The Hidden Power of AI Agents in Customer Experience
Event News
The CX Awards 2025 Winners Announcement
