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Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center & Omnichannel
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Cisco Confirms Two $1BN+ Megadeals, Including Webex
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
How to Spot AI That Delivers: A Buyer’s Guide
CRM & Customer Data Management
Customer Experience Management: Trends, Tips, & Tools
Uncategorized
The Top VoC Solutions to Explore in 2025
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
The Hidden Power of AI Agents in Customer Experience
Event News
The CX Awards 2025 Winners Announcement
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Is NPS Really BS? Another Study Suggests So
The CX Awards 2025 Finalists
Customer Analytics & Intelligence
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
