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Event News
The 2025 CX Awards: Revealing This Year’s Categories
Contact Center & Omnichannel
Big CX News from Mitel, Google, HubSpot, & Gong
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The CX Awards 2025: Applications Are Now Open!
It’s Back! The CX Awards Returns for 2025
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
What Is Contact Center Call Monitoring, & How Does It Work?
NICE Mpower: What’s Included, & How Much Does It Cost?
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
67 Thought-Provoking Customer Service Quotes
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Customer Analytics & Intelligence
Conversational Analytics Is More Accessible Than Ever. Use It
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
5 Expert Contact Center Predictions for the New Year
