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Contact Center & Omnichannel
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
10 Agentic AI Use Cases for Contact Centers
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
Event News
The 2025 CX Awards: Revealing This Year’s Categories
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
What Will My Contact Center Look Like in 5 Years?
The New Best Practices for Contact Center Workforce Engagement Management
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Is NICE WFM Still the Gold Standard?
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
NICE Mpower: What’s Included, & How Much Does It Cost?
