Latest Workforce Management News

Contact Center & Omnichannel​

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce

Contact Center & Omnichannel​

NICE Mpower: What’s Included, & How Much Does It Cost?

Workforce Engagement Management

The Top 10 Contact Center Workforce Management (WFM) Tools for 2025

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

Verint Plans a Hiring Spree, Expands Its Global Innovation Center

Contact Center & Omnichannel​

Contact Center Trends for 2025: What’s Hot and What’s Not?

Contact Center & Omnichannel​

7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI

Contact Center & Omnichannel​

From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience

Workforce Engagement Management

Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities

Contact Center & Omnichannel​

Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders

CX TV

Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

Workforce Engagement Management

An Awesome Contact Center QA Strategy: What Does It Look Like?

Workforce Engagement Management

Verint Confirms It Quietly Acquired Four AI Providers in 2024

Workforce Engagement Management

7 Best Practices for Contact Center Workforce Management (WFM) in 2025

Contact Center & Omnichannel​

A Day in the Life of a Contact Center Leader

Workforce Engagement Management

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution