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Workforce Engagement Management
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Contact Center & Omnichannel
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
CX TV
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
An Awesome Contact Center QA Strategy: What Does It Look Like?
Verint Confirms It Quietly Acquired Four AI Providers in 2024
7 Best Practices for Contact Center Workforce Management (WFM) in 2025
A Day in the Life of a Contact Center Leader
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
Contact Center Workforce Management (WFM): 3 Best Practices from Florida Blue
Event News
Customer Contact Week Nashville: 5 Lessons from Day One
What’s Changed? Analytics-Based Decisions in the Age of AI
Zoomtopia 2024: The Analyst Hot Takes
Master These 10 Advanced Communication Techniques for Superior Customer Service
Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center
Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite
Applying Critical Thinking to Solve Customer Problems Effectively: 10 Practical Tips
